Practice Policies & Patient Information
Compliments, Concerns and Complaints
You can address your compliments, concerns and complaints to the practice manager by
- handwritten
- verbally
or via NHS Birmingham and Solihull ICB:
- Compliments, concerns and complaints :: NHS Birmingham and Solihull
- Email: bsol.patientexperience@nhs.net
- Telephone: 0121 203 3313
- Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
or via Healthwatch Birmingham and Solihull:
- Contact Us – Healthwatch Birmingham & Solihull
- Email: info@healthwatchbsol.org.uk
- Telephone: 0800 652 5278
- Write to: PO Box 16875 – Birmingham – B16 6TN
GDPR
Please view our GDPR data protection and confidentiality policy. Guide to the UK General Data Protection Regulation (UK GDPR) | ICO.
Choose if data from your health records is shared for research and planning – Make your choice about sharing data from your health records – NHS (www.nhs.uk).
The Privacy and Electronic Communications Regulations sit alongside the Data Protection Act and the UK GDPR. They give people specific rights in relation to electronic communications. Access to Service Information (A2SI) Directory of Services (DoS): GDPR information – NHS Digital
The Data Protection Act updates our data protection law for the digital age. Data Protection Act 2018 – GOV.UK (www.gov.uk)
GP Earnings
Publication of GP Net Earnings 2019/20
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Heathfield Family Centre in the last financial year was £118,549 before tax and National Insurance. This is for 3 full time GPs.
Publication of GP Net Earnings 2018/19
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Heathfield Family Centre in the last financial year was £109,887 before tax and National Insurance. This is for 3 full time GPs.