Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0121 327 0327, Monday to Friday from 9am to 7.30pm

Please make the Receptionist aware that you feel the problem us urgent – you may be asked to speak to a GP before being offered an appointment to triage the urgency of the call.

Routine appointments

To request a routine appointment in the next 2 weeks:

• use our appointment request form, Monday to Friday 9am to 4pm. We will respond during opening times
• phone us on 0121 327 0327, Monday to Friday from 9am to 7.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 7.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 0121 327 0327, Monday to Friday from 9am to 7.30pm
• reply CANCEL to your appointment reminder text message

Failure to Attend Your Appointment

It is vital to our service provision that appointments are not wasted as we have many patients to provide a service to and patients who fail to attend, do not cancel appointments in advance or arrive late prevent others who may be vulnerable from seeing their doctor quickly.

In the event of your not being able to keep your appointment, as much notice as possible should be given. There is normally a high demand for appointments and failure to notify us of your inability to attend inconveniences both the practice and the other patients.

The practice follows a policy for patients who fail to attend appointments.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Telephone requests before 11.00am please.

Home visits are for patients who are too ill or infirm to attend the surgery. Please give the receptionist as much detail as possible so that the doctor can prioritise the visits.

Please note that home visits take up to five times longer than if you come to the Centre.